Returns

We completely understand you may have changed your mind. Items may not work in your space as you envisioned or perhaps you have a bit of buyers remorse (we’ve all been there). We want you to be excited about what you purchased, so if something isn’t right – tell us! We’ll do everything we can to make it right. 

Thank you!

Your Jones + Co team

We will gladly issue a refund, store credit or exchange within 14 days of delivery. The item must be returned in new, unused condition in its original package. Your refund will be reduced by a 10% of the purchase price a return an item. 

All returns must be approved by JONES + CO Before shipping back your return, contact us at JONES + CO and let us know which item you are returning. We will issue a return authorization number to be included in your return package. Shipping costs are non-refundable and return shipping fees are the responsibility of the customer. All return packages must be insured.

  • Custom orders that are made to order pieces just for you are final sale 
  • Vintage is final sale ‘cause ya know… it’s vintage.
  • POP-UP Sales are final sale - (with one exception you can exchanged an item on the same day only.)
  • All sale and discounted items are final sale - they may not be returned for credit. 
  • JONES + CO  is not responsible if the returned package is lost or the item damaged in the mail.

Please never hesitate to reach out to us with any additional questions or concerns contact us at JONES + CO  Thank you for your understanding!